section 8 equality and disablity question 01 – 10

Equality And Disability Question 01 - 10

1 / 10

TFL believes it is important to provide a public transport system which:

A. Is the fastest in the world

B. Is the most expensive in the world

C. All people can use, so that older and disabled people have the same opportunities to travel as all other people

2 / 10

To help passengers who have a problem hearing or passengers who do not speak
much English:

A. Always have a pen and paper with you so that you can write things down

B. Drop them off at the nearest bus stop

C. Ask them to call someone who can help

3 / 10

When dealing with cash paying passengers who are vision-impaired:

A. Ask them for the exact amount to avoid having to give change

B. When giving change count the coins and notes and slip the change into their pocket

C. When giving change count out the coins and notes into their hand

4 / 10

During a journey, passengers who are visually-impaired, elderly and those with
learning disabilities should be told: (2 correct answers)

A. About any delays

B. About changes to the route

C. About the weather

5 / 10

You can also help your passengers by asking them if:

A. They had a good day

B. They have all their belongings with them before you set off and when you arrive at their destination

C. They like football

6 / 10

Disabled or older passengers may need more time or help to get in and out of your
vehicle. For their safety, be patient and make sure they are comfortable and:

A. Guide you to their destination

B. Have their seatbelt fastened before you start the journey

C. Have paid the fare before you start the journey

7 / 10

If the passenger is vision-impaired and asks you to guide them to the vehicle:

A. Take hold of the passenger’s arm and pull them towards the vehicle

B. Take hold of the passenger’s hand and pull them towards the vehicle

C. Stand by the person’s side and allow them to take hold of your arm/elbow so you can guide them

8 / 10

When carrying disabled or elderly passengers you should:
(2 correct answers)

A. Make sure they travel in the front seat of your vehicle

B. Be ready to give them some help and extra time

C. Talk to them directly, facing them so they can see your lips as you speak

9 / 10

To provide the best services to your passengers you should:

A. Drive fast

B. Always ask your passengers if they need any help and wait for your offer to be accepted

C. Play loud music

10 / 10

TFL expects PHV drivers to deliver:

A. Parcels

B. A high standard of customer service to all passengers, whatever their needs

C. Uber eats orders

Your score is

The average score is 93%