Section 05 Driver Behaviour Question 01 – 10

Driver Behaviour Question 1 - 10

1 / 10

TFL expects all licensed drivers to offer Londoners and visitors:

A. Bottled water

B. Professional and safe service

C. Free rides

2 / 10

Do operators need to keep details of complaints made to them?

A. Yes, details of all complaints

B. Yes, but only details of complaints involving violent or aggressive behaviour

C. No

3 / 10

Operators must report the following types of complaints to the police:

A. Operators are not required to notify the police about any type of complaints

B. They must report all complaints to the police

C. Any complaints that involve possible crimes

4 / 10

A passenger might report any complaints to:

A. Your operator or the police or TFL directly

B. Only to your operator

C. Only to TFL

5 / 10

What may happen if a serious complaint is made against you or there are number
of complaints, or there appears to be a pattern of poor behaviour and all the ways
to improve your behaviour have been tried but have failed?

A. TFL will report you to the DVLA and your driving licence may be revoked

B. TFL may have to suspend or revoke your licence

C. TFL has no powers to take any action

6 / 10

How TFL deals with complaints that relate to you? (2 correct answers)

A. TFL may carry out its own investigation

B. TFL may ask for your comments

C. TFL will suspend your licence immediately until the complaint is Resolved

7 / 10

You as a PHV driver have the responsibility to:

A. Make sure that your air-conditioning is ON

B. Make sure your passengers feel safe when they travel in your vehicle

C. Know all routes in central London

8 / 10

Can you use a passenger's contact details to start communicating with
them about anything other than the booked journey?

A. No, it's unacceptable

B. Yes, but only within 48 hours from completing the journey

C. Yes, but only within 72 hours from completing the journey

9 / 10

You should never make comments or jokes about someone's: (2 correct answers)

A. Football team, political views

B. Age, race, religion

C. Disability, sexual orientation or gender identity

10 / 10

Can you get into the back seat of your vehicle while you have passengers on
board?

A. Yes, it's your vehicle

B. No, unless it's an emergency

C. Yes, but only between 6am and 10pm

Your score is

The average score is 100%