Section 04 Staying Safe Question 11 – 20

Staying Safe Question 11 - 20

1 / 10

How will I know that my passenger is under the influence of drugs or alcohol?
(2 correct answers)

A. You should ask the passenger before he gets in to your vehicle

B. Your operator may have warned you about

C. You can judge the passenger’s physical and mental condition when you pick them up

2 / 10

What can you expect when someone has taken drugs or alcohol?

A. They will behave normal

B. They will be aggressive

C. It can affect their ability to think or communicate clearly and their behaviour can be difficult to predict. In some cases, they may become aggressive

3 / 10

If the passenger cannot communicate clearly to confirm their destination or is
unable to walk because of drink or drugs:

A. You must take them free of charge to the nearest hospital

B. You have the right to refuse to take them in your vehicle

C. You must report it to the police

4 / 10

If the passenger is unconscious, extremely unwell or seems to be injured or in an
emergency situation, and there is no-one else to help them you should:

A. Call the emergency services on 999 and leave immediately

B. Call the emergency services on 999 and stay with them until the services arrive

C. Ignore it - it's not your responsibility

5 / 10

What to do if you're waiting for the emergency services with an injured
passenger and he suddenly becomes aggressive or violent towards you?

A. Move somewhere safe, where you can still see the person until the emergency services arrive

B. Stay with them until the emergency services arrive despite the risk

C. Leave the passenger and go

6 / 10

Which actions could help reduce the chance of someone being violent or
aggressive towards you? (2 correct answers)

A. Listening to what someone is saying and not interrupting them

B. Shouting at them

C. Asking questions

7 / 10

Which actions could help reduce the chance of someone being violent or
aggressive towards you? (2 correct answers)

A. Talking calmly and not raising your voice

B. Responding to the person’s concerns

C. Arguing with the person

8 / 10

Which actions could help reduce the chance of someone being violent or
aggressive towards you? (2 correct answers)

A. Explaining procedures for dealing with unacceptable behaviour

B. Staring at them aggressively

C. Having a pre-planned way to excuse yourself from a difficult situation

9 / 10

If you cannot reduce the risk of violence:

A. Start shouting at the person

B. Fight back

C. Get away from the aggressive person and exit the situation

10 / 10

How to deal with an aggressive passenger while you're away from your vehicle?

A. Get to your vehicle when possible and drive away immediately

B. Get to your vehicle when possible and try to take time to calm down before you drive off

C. Leave your vehicle and start running

Your score is

The average score is 83%