section-03-carrying-out-private-hire-journey-question-41-52/

Carrying Out Private Hire Journeys Question 41 - 52

1 / 12

What information has the section on Carrying out Private Hire Journeys covered?

A. Advice for customers on what they should do when using a private hire service

B. How much you should charge for different journeys

C. The basic requirements for drivers when carrying out private hire bookings

2 / 12

Your operator is responsible for: (2 correct answers)

A. Servicing your private PHV vehicle

B. Agreeing a fare for the journey with the passenger

C. Giving them an accurate estimate before a journey starts

3 / 12

You should tell your operator as soon as your passenger: (2 correct answers)

A. Decides to change the destination of the journey

B. Asks you to pick up extra passengers or has extra luggage

C. Wants to use your WIFI

4 / 12

When your passenger is disabled or traveling with assistance dogs you:

A. Can refuse to carry out the booking if you don't like dogs

B. Must not refuse to take them

C. Can refuse to carry out the booking - only licensed taxis are required to carry disabled passengers

5 / 12

What to do if you refused to carry out a booking?

A. Tell your operator the full reasons

B. Carry on and wait for another booking

C. Only inform the passenger about the reasons of refusal

6 / 12

What are the main reasons to refuse to carry out a booking? (2 correct answers)

A. If the fare is too low

B. When you do not feel able or safe enough to take passengers

C. If the passengers are acting in a violent or offensive way

7 / 12

If, while driving around, anything seems different, unusual or doesn’t feel right
or you think that someone is acting suspiciously including someone you know or a
passenger, you should:

A. Ignore it, don't waste police time

B. Report your concerns about suspicious activity to the confidential police anti-terrorist hotline on 0800 789 321

C. Report it to your operator

8 / 12

What to do if you're suspicious about any item left behind by a passenger?

A. Call the police immediately and follow their instructions

B. Throw it away on the street

C. Take it to your operator's office

9 / 12

What should you do if you find any lost property?

A. Sell it on eBay

B. Take it back to your operator

C. Keep it at home until the passenger calls you

10 / 12

What should you do at the end of each journey? (2 correct answers)

A. Remind passengers to make sure they have not left anything behind

B. Share your private number with the passenger

C. Check your vehicle for lost property

11 / 12

Should you give out receipts to your passengers?

A. You should always carry a receipt book with you

B. You are not required to give out receipts to passenger

C. You should check with your operator what the arrangements for giving out receipts

12 / 12

What should you do if a passenger disagrees with the fare or is unable to pay at
the end of the journey?

A. You should check with your operator what to do

B. You should call and wait for the police without informing your operator

C. You should allow the passenger to walk away without paying

Your score is

The average score is 88%